Paris Las Vegas, Las Vegas

I was a little disappointed with the room! I paid for one of their top rooms, which was NOT ready when we got there at 10pm! They claim the room that they are going to give us is just like the one we booked! The view from the room looks different. The room had no coffee maker or microwave. So I couldn't get my early morning tea! We tried to speak to a concierge to obtain information regarding activities and tours, and was told he was not working today but we can use the concierge at the hotel next door!!! The room steward was very unprofessional when we asked for extra towels and no service one day...the next day they decided to not change the sheets, but made the bed after we indicated service needed that day. The hotel is beautiful, the food and drink was great, and the location 👌; however, for the price you pay I expected more. I have paid less for other hotels and had ALL the best offers. Would I stay at Paris hotel again or recommend them to friends and family? No! I still have two more days yo go, staying at this hotel, we will see if something nice pops up. Stay tuned.

The worst ever customer service. We booked a no pet room. In check-in time, they gave us a pet friendly room in pet floor rooms. They didn't even bother to tell us that they changed it. The room smell was awful. Apparently, someone dropped pet canned food in the room. The smell was everywhere. We asked for room change. They denied it and said they are overbooked. We asked for a refund to check out, and they said we should pay the penalty. We wanted to check out because my husband allergies were started, and we didn't know we were in a pet friendly room. The receptionist didn't bother to do anything. They said that they have some suites but they can't give it to us. Basically, they told us it is what it is. They said that they would send someone to spray the room. No body showed up. No customer service, zero caring. It was very disappointing. They don't care for regular guests. They have enough customers because of their great location. So, they don't care for any customer service. Don't recommend this hotel at all.